Recent Posts

Leak detectors and water damages

4/15/2021 (Permalink)

SERVPRO gets many phone calls from potential customers asking us to help locate a leak. Occasionally we will get calls for restoration help, but the water source has not been stopped or located.

When a customer or potential customer calls our line, you can expect us to ask a lot of questions. Our office staff needs to ask a number of questions to get ears on the damage before we can place our eyes on the damage.

When a water damage occurs due to outside water from storm rains, we cannot always come out and begin mitigation work immediately. We can arrive and extract, but the outside source/water needs to be stopped. This will make sure we are not repairing damage with an ongoing leak. Otherwise, it would be similar to a hamster on a wheel- running in circles and getting nowhere, we could be doing a lot/damage to your home when it could be minimal if the source is located.

Here at SERVPRO of Gig Harbor/North Tacoma and SERVPRO Mason County, our goal is to get all the needed information from you, the customer to prepare us for the remediation portion of the job.

If a leak is potentially coming from your roof, we recommend Scott Larson Roofing a local roofer. This would be to tarp your roof temporarily until the source can be tracked down.

Sometimes leaks are coming from indoor plumbing, recently we had a customer who called a plumber to stop a leak. The plumber charged this customer $400, and the leak was not stopped.

In leak circumstances we recommend calling a leak detector. The trained professionals can look for and locate where water is coming from. Their fees are reasonable, and they are typically available the same day.

Have more questions in regard to leak locating? Call our office today at 253-851-6711

How electrical fires start

4/7/2021 (Permalink)

Electricity can be a scary element to work with. In our industry, we have found that electrical fires can be just as damaging as a fire caused by a flame.

Electrical fires can be scarier for the fact that they can typically start within a wall. Meaning the flame will not be out in the open at first until it breaks a barrier of some sort. Another fact about electrical fires is, they are usually contained well. Unlike a flame spreading throughout a home and its contents, an electrical fire takes more time because those wires are going through a heating up process behind walls and then they break through barriers such as walls, appliances, outlets, etc.

How do electrical fires begin?

Most electrical fires can be triggered by faulty or old outlets, outdated cords or appliances. It can also be due to overloading a circuit, common household items such as: space heaters or too many Christmas lights, extension cords, dated extension cords.

Some cords have asbestos within them. Its inside a fabric that wraps the wires together within the cord.

We understand and know that electricians can run costly, it is a special art form. In the bigger picture, it’s better to pay a smaller expense in maintaining and having someone check out your wiring to ensure you won’t have any electrical fire surprises. We understand, it’s like having a wedding ring and getting the prongs checked or having an entire antique wedding ring rebuilt. Its going to be costly, however you save losing what is really important in the long run.

If you have any questions for us, call our office today at 253-851-6711. We are here to help.

Leak detectors and water damages

4/7/2021 (Permalink)

SERVPRO gets many phone calls from potential customers asking us to help locate a leak. Occasionally we will get calls for restoration help, but the water source has not been stopped or located.

When a customer or potential customer calls our line, you can expect us to ask a lot of questions. Our office staff needs to ask a number of questions to get ears on the damage before we can place our eyes on the damage.

When a water damage occurs due to outside water from storm rains, we cannot always come out and begin mitigation work immediately. We can arrive and extract, but the outside source/water needs to be stopped. This will make sure we are not repairing damage with an ongoing leak. Otherwise, it would be similar to a hamster on a wheel- running in circles and getting nowhere, we could be doing a lot/damage to your home when it could be minimal if the source is located.

Here at SERVPRO of Gig Harbor/North Tacoma and SERVPRO Mason County, our goal is to get all the needed information from you, the customer to prepare us for the remediation portion of the job.

If a leak is potentially coming from your roof, we recommend Scott Larson Roofing a local roofer. This would be to tarp your roof temporarily until the source can be tracked down.

Sometimes leaks are coming from indoor plumbing, recently we had a customer who called a plumber to stop a leak. The plumber charged this customer $400, and the leak was not stopped.

In leak circumstances we recommend calling a leak detector. The trained professionals can look for and locate where water is coming from. Their fees are reasonable, and they are typically available the same day.

Have more questions in regard to leak locating? Call our office today at 253-851-6711

Why SERVPRO should be your #1 Choice

3/19/2021 (Permalink)

SERVPRO should be your number one choice when it comes to the following: water mitigation, mold remediation, fire/smoke damage, biohazard cleaning, COVID sanitation, carpet and upholstery cleaning, and more!

During these times we understand how important it is to support local businesses, including mom and pop start up businesses. These establishments are the backbone to our local communities and our country.

You may think that SERVPRO is just another BIG business franchise, but we too are family owned and operated. Our founders were/are family oriented and run our brand with that in mind. Each franchise is locally owned and operated by members of that community.

Our owners have lived within Gig Harbor for the past 16+ years. Working within the community, growing relationships in community projects and groups.

We are involved and members of the Gig Harbor Chamber of commerce, a Pillars group formed within the Chamber, sponsors and supporters of local events as well. We are a 4x sponsor of Swing for Soldier an event raising money to help our first responders with PTSD.

Our owners are a father son, second generation ran company. The benefits of running a business within a franchise system are many:

  • SERVPRO has been established for over 50+ years.
  • When it comes to a damage there is not one we have not seen. We have a system that has been perfected and educated location wide throughout the country to each individual owner.
  • We are a team, there is no damage too small or too large. We have locations throughout the United States and now Canada. Our neighboring locations are always willing to lend a helping hand.
  • Education, we are constantly updated and educated with new and developing technologies. Training is at our fingertips.
  • Having family-owned businesses, our owners can relate to each employee when it comes to life’s uncertain circumstances.
  • We offer opportunities to work up within our company. There are many places you can grow in this field. We want you to excel and we welcome people wanting to grow with us as business owners.
  • Family, SERVPRO is family based. Meaning it began with a vision in Ted Issaacson, from there he and his family worked hard to grow SERVPRO into what you see today.

SERVPRO has over 2500 locations within American and Canada. We are individually owned and operated. If you are interested in beginning a career with SERVPRO today call our office 253-851-6711.

Emergency Ready Profile

3/6/2021 (Permalink)

Did you know we offer a complementary service for Commercial Business Buildings?

That’s right, complementary! And it is a service that is beneficial to the building owner, building leaser and the employees working within the facility.  Here at SERVPRO we work closely with building owners and managers to compile a profile called the Emergency Ready Profile.

In an emergency situation, not everyone can think clearly. It’s really difficult to rattle off which water company or electrical company and their after-hours phone number is.

Or how about, who do you call when there is a septic back up? Sure, doing a web search can work, but what if you had ALL of that information in one place?

Again, this is of no monetary cost to you, all we require is some of your time. This gives us a chance to get to know you and what’s most important in these building investments of yours.

We walk the location, we discuss utilities, special points of interest within and outside of the building. All we ask is for about 40-60 minutes of your time.

Our marketing department is who you want to contact and schedule yours today.

We compile all the needed information, and we can place it in a paper document, or app, OR Both!

The app is user friendly and can be uploaded by anyone you’d like to have access to that information.

It’s really a win win for you and your building. If you’re interested in scheduling a meeting and brief outline or orientation on this product, call and ask to speak with our marketing department today! 253-851-6711.

Fire Side Team

3/1/2021 (Permalink)

Our fire crew is one of the best around. Sure, we may be biased but how can we not be?

Our fire crew consists of three employees currently. Our project manager Steve has been with our company for over 7 years. He started as a tech and moved up the line over time.

He manages Gina and Makayla our two fire techs. Both ladies started with us in 2019, and since have been key to our growth in fire jobs. They are detail oriented and great with customers. Not only do they work out in the field they are trained in the office as well to see how things work within the company.

Makayla is our wiz on content intake. She enjoys inputting each individual belonging and organizing accordingly. Makayla has helped with our office manager and is a team player.

Gina is our carpet cleaning expert; she has really taken ownership on learning how to extract nasty stains. Gina is awesome at cross training and is helping Makayla also learn this area better. Gina has been helpful in our marketing department. Learning how our marketing works.

Their manager Steve has been with us for over seven years and loves his SERVPRO family. Steve enjoys managing and working in the office, but he also misses the field work and interacting with customers. He is a great team player and will join the ladies when needed.

This dynamic group is looking to grow, and we are always accepting resumes and applications. Want to be apart of our SERVPRO Team/Family?

Call our office today: 253-851-6711

Crawl Space Damages

2/3/2021 (Permalink)

We often get the call about water damages inside a crawl space. These are sometimes tricky circumstances.

Below I will list when we can assist in a crawl space and I will also list when we cannot assist in a crawl space damage.

When SERVPRO can work inside your crawl space:

  • Did you have a water damage and water went through your sub floor and into your crawl space?
    • We can check and make sure no serious damage has happened down inside your crawl space.
  • When your crawl space is completely flooded, whether with storm water or a septic back flow we recommend calling Hemley’s or FlowHawk.
    • These two companies have better equipment and training when it comes to these conditions within a crawl space damage.

 Why is does this call for immediate attention on your part?

This is a question you will want to take seriously. An excessive amount of humidity will cause mold and affect the foundation of your home, resulting in potential rot. It can also attract unwanted pests.

There tends to be minimal air flow within your crawlspaces, please be sure to keep that in mind.

Here at SERVPRO we do our best to make sure your water damage is mitigated correctly and thoroughly. Our trained technicians are friendly and detail oriented. Our office staff will communicate with customers throughout the process to ensure our process is completely understood and handled in a timely manner.

If you have more questions regarding water damages within your crawl space, call our office today! 253-851-6711

Welcome to 2021 Winter Rain

1/6/2021 (Permalink)

Welcome to 2021! With ringing this new year, it is our hope that 2021 is a great year for us all. It has come to our and probably your attention as well, that we have had a substantial amount of rain kicking off 2021. The Pacific Northwest winters tend to be fairly wet. This is the time of year we see unrelenting rain without much of a break. This is also the time of year Pacific Northwesterners get the itch to go someplace sunny and warm or enjoy the cold and ski some more.

Before you head out the door for your 2021 Winter adventure, we highly recommend considering the following information, then we will give some helpful tips to follow.

Consistent flowing water can be damaging to your home/business. Currently the rain is constant, it ranges from a light drizzle to a down pour. With this ongoing unpredictable rainfall, it is difficult to pinpoint a water damage sometimes. A water damage could have been from a slow leak from two months ago to potentially the down pour from two nights ago. Either way, water damages are not always something we can see before it happens. We recommend looking for the following before leaving your home this winter:

  • Check the water lines in your kitchen and laundry room appliances.
  • Are your outside spicketts covered in case of a drop into freezing temperatures?
  • Let a neighbor or close friend know your going out of town.
    • This helps with any packages you may have delivered, or unexpected people snooping around your home.
    • Example: one of our neighbors left town for a hunting trip, one day we noticed water streaming from his garage door. Luckily, we were able to help stop the water and let him know that everything was looked after while he was out of town. If that water hadn’t been caught right away like it was, the damage could have been substantial.
  • Have you replaced your roof recently? Or are you holding out for one more year before replacing? It is a tough trigger to pull for a roof replacement, we completely understand. Before holding off on your new roof consider the loss of personal belongings that could come with a bad roof.

If you have any other questions or would like some more information on this topic. Check out our other blogs on water damages or storms.

You can always reach our office 365 days a year, anytime of the day or night.

Thank you for choosing SERVPRO of Gig Harbor/North Tacoma and SERVPRO of Mason County.  

Commercial Business Buildings

12/7/2020 (Permalink)

ERP app description When you search for our Emergency Ready Profile you can reference this photo to make sure you found the correct app.

Commercial buildings are prominent in your city. What makes or constitutes a “commercial building”?

A commercial building is typically where businesses operate. They can come in the form of a business strip mall, where you have a variety of businesses all within the same building complex. Medical buildings are commercial buildings, where you can go to your doctor and get your prescription filled within the same building. Churches are also considered a “Commercial building.” Schools, city halls, banks, and restaurants.

SERVPRO handles commercial losses/damages with a system that has been defined and perfected throughout the past fifty years. No damage is too small or too large. With the SERVPRO system many locations can pull together and help for extreme losses and SERVPRO locations are able to tackle large damages without needing additional assistance.

SERVPRO also provides a complementary service called an Emergency Ready Profile. This is offered as an app for your smart phone. Simply search ‘SERVPRO ready plan,’ it is a free download.

An Emergency Ready Profile (ERP) is an all in one place to locate contacts for if a damage or loss should occur in your commercial property or even your personal home. Within the app you can log your utility contact numbers, photos and locations of electrical panels, gas and water shut offs, generator capabilities and location, and any emergency contacts needed in case of a loss or emergency.

Our available marketing staff can consult you in person or we can schedule a virtual consultation to help you input and get your Emergency Ready Profile completed today! Call our office and request to speak with a Sale Marketing Representative today, 253-851-6711.

Don’t wait for disaster to strike, start yours today.

COVID Community Support

11/24/2020 (Permalink)

During this COVID year the Gig Harbor community has shown strong local business support.

Once the mandatory lockdown was announced, our business was one of such that could continue to operate. I remember it being such an uncertain time for us, as a business and as a family.

I remember our local businesses getting highly creative in their approach to keeping open and operating. Heritage Distillery began selling hand sanitizer to help businesses with the market demand of sanitizer. There would be a line down the street of customers waiting for the doors to open and purchase a bottle of locally made family business sanitizer.

Restaurants began approaching take out with a spin. Margaritas to go! Sign me up. Our local family owned restaurants jumped through several hoops to maintain a safe and healthy work environment but also serving the community in a large way.

Our office was able to reach out to many businesses to ensure a quick turn around if they should have a positive case. SERVPRO was able to develop at warp speed a proven and effective method for sanitizing local businesses. Our technicians jumped at the chance to help our community, we wanted to show how we too can be supportive to our struggling small businesses.

The great thing about being able to jump in quickly, we too have seen a large support in our community. It truly warms our hearts knowing that our local community members see a need and help to fill and support it.

We are grateful to our customers and everyone who refers our family owned and operated business. If you would like to learn more about having your business cleaned or sanitized by SERVPRO call our office at 253-851-6711

Ask us about a service agreement!