Returning from vacation to a water damage

8/21/2020 (Permalink)

Well it happened, our family left for vacation for ten days and returned home. The first person to use the shower (the man of the house, not to name names) caused a water damage.

Yes, while he was in the shower our girls rushed to me yelling “there’s a leak,” a leak? No biggy right?

When I arrived at the site, it was raining from the ceiling. Yes, a steady trickling of rain coming down into our butler’s pantry. So as water restoration owners, we must investigate our insurance policy and call and file a claim.

What does this process look like?

So, we will call our insurance company and speak with a claim’s representative, they will ask what happened?

They will get all the needed information and when they have that they will provide you with a claim number. Insurance companies may or may not refer a specific company, it is up to the homeowner to make that decision. If we have national accounts with the insurance company, they can mention those companies that do, but initially it is up to the customer to choose who they want serving in their home.

It can be a little scary, but insurance claims representatives are taking calls like this every day, they are trained and there to help.

Once you call SERVPRO, our representatives are remarkably similar. We help customers with water damages, fire damages, mold, COVID, biohazard clean up and more daily. Honestly, there is not much we have not seen. Our employees are specially trained to help you I your time of need, and we are exceptionally good at helping put our customers at ease and giving you reassurance you’re in good hands.

If you have questions about the process, give us a call. We can help guide you through the motions. There is a first for everything, even us! Call SERVPRO of Gig Harbor/North Tacoma and SERVPRO Mason County today. 253-851-6711