What our Customers say...
Colton was great! Very knowledgeable and efficient service, thank you Colton.
Our situation was a little different than most of your customers. Our "damage" was self induced. We bought a new home that we loved, but we needed to make a few cosmetic changes so it would be "our own". The work created a lot of dust, and we needed a quick, clean and professional cleanup so we would be ready for our move in date just before Christmas.
SERVPRO was fabulous. The two people who showed up were on time, and they immediately knew what I needed better than my ability to express it. I left them alone and when I returned three hours later, the house was perfect. While cost was not my highest concern, I was surprised at how reasonable it was.
All this sounds good, but the best part was how nice everyone I dealt with was. From Nicole at scheduling, to the people who did the work to the people I called to give my credit card number, the customer service was first class and professional. I highly recommend SERVPRO of Gig Harbor!
Your employees were THE TOP OF THE LINE!!
Give everyone who came over a raise, they were great!
The staff who worked in my condo were pleasant and efficient.
The office staff (since I phoned several times) always answered my questions or concerns efficiently.
They were awesome! Kind, informative and thorough. Well done!
I am very happy with the professionals who came into our home and worked at making it safe for my family again. They really went the extra mile for us.
They did what needed to be done, without disturbing our surroundings.
Satisfied with the first stage of this project, the demolition.
Surprised by the speed of first response.
We really appreciate the work you did, but hope we never have to call again. (Smiley face)
Fantastic job and courteous employees.
While seeking help to clean up mold on the interior of car, we discovered that every place we called, including the main SERVPRO number, do not perform such a service. However, even though SERVPRO does not normally provide Mold Remediation/Cleaning from vehicles, we contacted Matt and Nicole Betcher of SERVPRO of Gig Harbor/N. Tacoma and they chose to put the “norm” aside and took the time and energy to not merely provide answers to my questions over the phone, but set up an appointment and subsequently showed up at our residence to assess, evaluate and recommend proper clean up and remediation of the mold in the car.
From beginning to end, Matt and Nicole were not only very encouraging and respectful towards me, listening carefully to everything I was saying, but they also provided easily understood answers to all my questions regarding their policies and safety procedures, guiding me through the maze of the cleanup process, making it clearer to understand, not just to accomplish a successful cleanup, but also ensuring my safe health which is paramount to them both as well as to my wife and I. We value their respect of us, not putting us down or causing us to feel anything other than cared for, and we appreciate their honesty and candor with us every step of the way.
As someone who understands pride, integrity, honesty and good service as a Military Veteran and a former Police Officer, I most highly recommend Matt and Nicole Betcher and their company, SERVPRO of Gig Harbor/N. Tacoma, to anyone who has need of a professional, passionate, sincere and highly efficient team to help you with any clean up issues you may have in your home or office. They are great to work with and I will most definitely be utilizing their services again should they be required in the future.
I recently experienced water damage due to a slow dripping faucet behind my refrigerator. The damage encapsulated half of the cork flooring in the entry hall and leaked under the rug in the entry hall. This apparently had been going on for a number of weeks, as the drops were small, but continual, and finally came to a head with the water showing in the seams of the flooring.
After calling my insurance company to report the damage, PEMCO suggested I contact their appraiser, who had SERVPRO on the job the next day. Mike Bruno arrived at time scheduled, removed the damaged areas.....of wall, rug pad and cork flooring. Since black mold had taken root he cleaned the areas well, was efficient and professional and answered questions I had re: black mold!
Mike was professional, efficient and always answered my questions, on matter how insignificant they may have been to him. When finished, he would clean the area well, and leave it in pristine shape. I strongly recommend SERVPRO
Hands down this is the best service I have ever had the pleasure of experiencing. We had a water damage issue in our home and like anyone in that situation we were overwhelmed. The SERVPRO team came in and with professionism and patience as they worked to restore our home. We were blown away by the entire team. Every question was answered, every step of the way. In a chaotic time this is the team you want helping you put the pieces back together. Thank you SERVPRO of Gig Harbor!
I have used SERVPRO of Gig Harbor/N.Tacoma two times for my rental properties. The first was for a water damage in October 2016. The staff was prompt, professional and courteous. They performed an awesome job and I would not hesitate to contact them again.
I also used SERVPRO for nicotine cleaning on a rental property. Amy at SERVPRO performed the cleaning and did an amazing job. They are awesome!
"My family home, a 120 year old home was listed for sale at the time. The hot water tank leaked through the upstairs and onto the main level, down to the basement. The response time was critical, SERVPRO's response time was HUGE. Within two hours they (SERVPRO) were on site, fans going and they got everything done. What I liked about SERVPRO was the response time, the customer service was huge, the family atmosphere, and they cared…they were taking care of family.”
We had a water damage as a result of an overflowed toilet in my master bathroom. Family of five, facing displacement, I was STRESSED.
I had no idea where to turn. My Insurance Company said SERVPRO was a good company. That’s where I met Dave and team! Within moments of placing the call, SERVPRO called me to quickly schedule a crew to clean up the water. No time was wasted, stopping the damage and making my home safe was the priority. The mitigation crew cleaned up the damage and sectioned off any area of potential harm. They were quick but very attentive and patient. They took the time to explain exactly what they there doing and WHY and what came next. Once that process was complete, they smoothly transitioned me into the repair portion of the job. From beginning to end the General Contractor, Dave McCormick, kept me well informed along the way and was able to do so without overwhelming me with needless details about the project. He was amazing at handling all the behind the scenes work that obviously goes into repairing a home requiring weeks of restoration without me feeling pressure or concern. I always felt like whatever was happening Dave had it covered. I’ve worked with a number of managers in my career and Dave simply excels at multi-tasking and flawless execution. His management style was also evident in the crew he dispatched as they were repeatedly kind, considerate and efficient. Many a times they went above and beyond.
I was extremely satisfied with my experience with SERVPRO. The end product was stunning and truly was "Like it never even happened." Great team, great work. Thanks for everything.