Recent Posts

Why SERVPRO is your choice

2/19/2019 (Permalink)

Why SERVPRO Why SERVPRO is your choice The Betcher Family- Owners and operators.

Why SERVPRO? Our SERVPRO of Gig Harbor/North Tacoma franchise is locally owned and operated since 1979. We are the second owner of this franchise and a second generation ran company. Our family relocated from Southern California back in 2005 to begin our SERVPRO adventure. Since then, our current owner went from field work to management, and now ownership. Matt is a respected owner who cares about every employee that works for him. He invests in the SERVPRO brand, the employees who represent it and the work we provide to local homeowners and business owners like you.  

We take pride in having our certifications and trainings updated. Our employees come to you with the best knowledge and training in our field. Not only are we experienced in all areas, we provide excellent customer service and attention to details. Our office staff is knowledgeable when it comes to your damage and we do our very best when it comes to making it “Like it never even happened.” The last thing you want is to call an office and have someone answer the phone who sounds like they don’t care about your loss or damage. As an owner and a homeowner, we have been on the flip side too, we have experienced water damage to our home and belongings. We know it’s not fun and we also understand the stress it causes to have your home turned upside down in these types of situations.

In the scenario where the job may need more hands-on deck, here at SERVPRO of Gig Harbor/North Tacoma we can call on other close SERVPRO relationships. We believe it’s better to provide an overall spectrum of work with the same ethics and training than turn down a job. Our other local owners are all team players ready and willing to jump in and provide further assistance when it’s needed. We may be individually owned and operated but we all wear and represent the same brand- SERVPRO. Consistency and quality are crucial.

Our owners are active in the community. We support our local Gig Harbor Chamber, Relay for Life of Gig Harbor, donations to our local school auctions, Swing for a Soldier sponsor, and other community events. It’s important to Matt staying active in the community, it’s also important to provide the best quality service when living in the same community we work within. There is the occasional conflict with customers in our service, at that point our managers, employees and owner go above and beyond to make sure customers are happy with the finished product. Our tag line is “Like it never even happened” and we truly strive to accomplish this.

We hope you don’t have to use our services or find yourself in a situation where your house is a product of fire, water, mold or any other damage. If you should, our reviews and references show that we provide excellent, quality service. Don’t forget we are also on call 24 hours a day, 365 days a year. Any size damage, residential or commercial, it doesn’t matter. We are here for you in your time of need. Let us make your damage “Like it never even happened.”

Winter temperature drops

2/6/2019 (Permalink)

What to do when your Gig Harbor/North Tacoma home’s pipes freeze?

Locally owned and operated SERVPRO of Gig Harbor/North Tacoma takes pride in helping our local community in their time of need. When your Gig Harbor home’s pipes freeze you can count on SERVPRO of Gig Harbor/North Tacoma. We have 15 years of experience helping Gig Harbor and surrounding areas, homeowners after their pipes have frozen, thawed and then flooded their home. SERVPRO of Gig Harbor/North Tacoma will make it "Like it never even happened."

As we come into colder winter temperatures, we are all at risk of our pipes freezing and that can lead to pipes bursting. We have suggestions if you find that your pipes may be frozen, and list of suggestions on preventing pipes from freezing.

One of the first signs that you have a problem, and even possibly a frozen pipe, is no running water coming out of your faucets when you attempt to turn it on. If this does happen check to see that your home’s water supply is still turned on, and that there are no obvious leaks anywhere. If your search concludes that your pipes are more than likely frozen, but not yet burst, we recommend calling your local plumber to help thaw your pipes. This is a good path for those who are unsure if they can safely thaw pipes themselves or if you are unaware of where the frozen pipes are located/can’t access the area of the house where the pipes are frozen.

But we also want to help prevent frozen pipes, so be proactive and follow these recommendations:

  • Make sure all pipes that are exposed to the extreme temperatures are drained. This includes but not limited to swimming pool and exterior sprinkler system supply lines.
  • Disconnect any hoses from the exterior or your house. Drain the hoses and store them in the garage. Make sure that you keep your garage door closed at all times.
  • Insulate the area around light fixtures, vents, and exterior faucets. This helps prevent freezing temperatures from gaining access to your home.
  • Open cabinet doors that have plumbing running in them. This helps the warm air to circulate around the pipes, keeping them warm.
  • Allow your faucets to drip cold water on the coldest days. The movement will make it harder for the water to freeze inside the pipes.
  • In your house never let your thermostat fall below 55 degrees Fahrenheit. Night and day make sure that your home’s temperature never dips below freezing. This is one of the leading causes of frozen pipes, people do not want to pay for heating their homes when they are not it their homes. BUT – turning your heater off could lead to a risky game of frozen pipe roulette. 
  • Check all exterior seals on windows, doors, garage doors, etc. and complete any necessary repairs to make sure no heat is escaping your house.

Frozen water pipes and the damage they can cause are a serious risk for people in areas that the temperatures dip below freezing, especially for an extended time period. When SERVPRO of Gig Harbor/North Tacoma responds to these types of claims we come prepared to help mitigate the damage and get your home back up and running as soon as possible. Because SERVPRO of Gig Harbor/North Tacoma is a local company we understand your concerns. because at the end of the day they are our concerns too. Give us a call with any questions or concerns you have about frozen pipes in your home or business 253-851-6711.

Food for Backpacks

1/10/2019 (Permalink)

Community Food for Backpacks Marketing Rep. Nicole and a rep from Sound Credit Union. Sound Credit Union donated around 90-100 bags in their 12 days of giving champagne.

Welcome to the New Year.

Are you still recovering from the hustle and bustle of the holiday season? In December, here at SERVPRO we committed to helping a local organization. Our office contacted the wonderful ladies at our local Food for Backpacks group and asked how we could help give back this 2018 holiday season.

Food for Backpacks is a local organization that is able to put together backpacks for kids who may not have the resources for regular meals. After speaking more and more with the organizers of F4B, our eyes were opened to the fact that there is a large percentage of kids who go to school to be provided with daily hot meals within our very community. When the holidays come into view, these kids who receive daily meals would now have to figure out daily meals at home for the holiday breaks to come. How scary!

When speaking with Food for Backpacks, we were met with enthusiastic feedback and asked to collect 400 cookie and brownie mixes. 400 seemed like a large number, in fact we were worried we wouldn't be able to collect that from people.

Our marketing department posted on social media platforms, such as: Facebook, Instagram and Linked in. We made flyers and sent them out to our local contacts and business, we let our weekly networking groups know of our goal and deadline. One of our employees even posted on their neighborhood Facebook page to ask their neighbors if they were interested in helping.

It's so amazing how the holiday season brings a community together to support those who don't have much of anything. Word spread and before you know it our office was seeing local neighbors, business owners, people who had heard from the grapevine bringing in bags and boxes. Out of state relatives got onto Amazon and had deliveries made to the office.

Here at SERVPRO we were overwhelmed by the generosity of others, who have a large heart to give back to these very deserving kids. No one should have to worry about their next meal, especially a child.

We can't wait to be involved in something like this again and look forward to the next opportunity to give back to the community.

Thank you to those who donated and a BIG thank you to the amazing volunteers and organizers at Food for Backpacks.

If you are interested in reaching out to help, check out their link:

http://foodbackpacks4kids.org/

Why SERVPRO of Gig Harbor/ N.Tacoma

10/24/2018 (Permalink)

When you are considering hiring a new company to come into the confides of your home it can be very stressful. You are trusting people in your space, with your family, to fix your home you have worked very hard to buy. This Blog will explain what makes our SERVPRO, SERVPRO of Gig Harbor/N. Tacoma the company you should trust with your most valuable possession, your home.

As a SERVPRO employee I can be very honest about my review of SERVPRO of Gig Harbor/N. Tacoma. Since day one of working for the Betcher family I have felt at home. Although the environment can be very stressful in a mitigation office, the Betchers always care enough to ask how my day is going. Along with the support that they give my family all year round, the Betchers always come together during the summer and host a summer BBQ for their employees, and at the end of the year with an amazing Christmas Party for their employees and their spouses. The Betchers believe in promoting in house, and there are always incentives to be given to those who deserve it.

Our SERVPRO treats each client more like family than just another paycheck. We understand that the damage to your home is more than a job site, but it is your home. This is where your kids grew up, or maybe its where you held your first Halloween party, either way this is your home and we will treat it with the care it deserves. We are constantly evolving and changing our methods to make our work for efficient and less intrusive to your home.

SERVPRO of Gig Harbor/N. Tacoma takes pride in the training and certifications that we receive. We send all of our Water Restoration Technicians to get certified by the IICRC. The IICRC sets the standards for the restoration, mitigation, and cleaning industry. Come on into our office and you will be warmly welcomed by our front desk, and on the wall to the left you can see a plethora of awards, and certifications we display with pride. Another thing that SERVPRO of Gig Harbor/N. Tacoma takes great pride in is our community involvement. We continue to grow in our community every year. We have been avid supporters of our local community events; Relay for Life, Swing for a Soldier, Maritime Festival, etc.

Being a part of a great team like SERVPRO of Gig Harbor/N. Tacoma has given me a sense of pride that I have never felt before. We are constantly promoting change to help us become a better company.

Have a question about something negative you may have heard? Give us a call, and we will put you in touch with the project manager and they can explain how we handled the issue in a timely manner. Although we wish we were perfect, we realize that mistakes can be made, the difference with SERVPRO of Gig Harbor/N. Tacoma is that we will address the issue and figure out what we need to do to make things right. You can reach me at 253-851-6711 and ask for Stephany.

Fall into Fall with us

9/19/2018 (Permalink)

Here at SERVPRO of Gig Harbor/N. Tacoma we love our growing community. There is no place the Pacific Northwest during the fall. I can't begin to describe the beauty of all the colors. Deep crimson, apple red, rusty orange, pumpkin orange, and marigold yellow. My personal favorite are the maples that do a spectrum of colors as the season changes. Although we would absolutely love partaking in all the different season events we can’t be everywhere at once, so we thought we could fill you in on some of our favorite upcoming Fall events in Gig Harbor.

Cider Swig – The Cider Swig is schedule for September 29th between 12:00PM and 5:00PM. This event is located at one of our favorite local parks, Sehmel Homestead Park. Approximately two dozen different regional cidermakers will be present, and there will be upwards of ninety different hard ciders to sample! Along with the fantastic cider there will be live entertainment! Yum.

NW Glass Pumpkin Patch – The NW Glass Pumpkin Patch is taking place on September 29th from 9:00AM to 3:00PM. There will be a new location this year, the patch will be held at the Peninsula Market (Old Peninsula Gardens). Admission is free, and it is such an amazing site to see! Wander through a spectacular array of one of a kinds of glass pumpkins in every shape, size, and color imaginable! Each of the glass pumpkins is hand blown by local glass artisans.

Scarecrow Festival – The Scarecrow Festival is scheduled for October 6th between 10:00AM and 4:00PM. Once again, this event is located at Sehmel Homestead Park, and would be a great time for the entire family! This is an autumn celebration with all sorts of different decorated scarecrows, live entertainment, farm animals, hay rides, camel and pony rides, a hay maze, and fun food and fair treat vendors!

Trick or Treat in the Harbor – Trick or Treat in the Harbor will take place on Halloween October 31st, from 3:00PM to 6:00PM. There will be so much going on all at once… The Harbor Dance will be performing a “Spooktacular Surprise” at 4:30PM and 5:00PM in front of Skansie Brothers Park. The Harbor Wildwatch are presenting the Mad Scientist Laboratory at the Skansie Brothers House. Trunk or Treat will be at the Church of the Nazarene with fun carnival games and an inflatable bounce house! The also provide hot coco or spiced cider for a small price. Don’t forget to bring the kids to visit Paradise Theatre’s Haunted house from 4:00PM to 6:00PM.

Rain or shine all the above events are going to be a blast! We here at SERVPRO LOVE the fall and can’t wait to see you at all these wonderful events! SERVPRO is your locally owned and operated fire restoration, water mitigation, flood water extraction, mold remediation, biohazardous cleaning, carpet cleaning, content manipulation and content cleaning company. We hope that in the case that you are in need of any of those services you’ll call upon your local Gig Harbor specialists! With pumpkin spice in our coffees, and the leaves starting to change and fall there is no better place to live. We take pride in our community and want our community to take pride in our company. Please let us know if you have any questions or concerns!

Raining indoors, a water damage.

8/7/2018 (Permalink)

We moved from a “fixer upper” into a new development home back in 2016. We had lived in our sweet home for about ten years and needed a little more space. Two kids later we discovered how quickly you can outgrow a space. We fell in love with a model home in a new development in our city. We couldn’t wait to move in. A brand-new home, this was a first for us and we were eagerly anticipating a smaller yard with less up keep, and “new” everything that wouldn’t need a ton of consistent attention.

The first two weeks were bliss, until our first bubble bath in our master bathroom. Heating the water was a little different from our last home and it took a little getting used to. So much so, that we filled the tub and added more hot water to the tub, relying on the drain to release the excess water. While this is happening, I noticed my husband was yelling- not his typical trait. I left the bathroom to hear better what the commotion was about, and as it turned out the kitchen ceiling was raining! He was yelling to tell me to stop filling the tub. I was confused, how was the water coming from our bathroom tub to the kitchen?

As it turns out, when the tub was installed they forgot to caulk the drain. It was somehow overlooked, and it caused this large water loss in the first two weeks of being in our brand-new home. Our kitchen floor had buckled rapidly, the water effected the base boards and drywall all within an hour or so. Thankfully under our year warrantee it was fixed but that too came with its ups and downs.

As a business owner of a water restoration company and a homeowner with a water damage, it was not a smooth sailing process to get our kitchen back to new. Keep in mind this all happened as we were expecting to have a holiday company party within the month. The holidays were in full swing and we all know that added confusion that can add to daily life in general. The replacement floor was replaced by someone who is color blind and installed the wrong color flooring. The dry wall was uneven and didn’t get painted until much, much later. It was a nightmare.

I could empathize and relate with customers who have not had the smoothest experience with our services. Hiccups happen, and it taught me to understand that some things are not in my control. Here at SERVPRO of Gig Harbor/N. Tacoma we do our best to perform in high standards and quality. We also understand that this may not be what a customer expects, but we also will work until we fix what is wrong to ensure the customers upmost satisfaction. Our managers and techs work closely to communicate the process and time length expected to perform our job. Our goal is your happiness and to truly make sure your damage is “Like it never even happened.”

Summer Sun

7/25/2018 (Permalink)

Summer is the best, I personally look forward to record breaking heat waves and lounging in the sun while soaking up all the Vitamin D that I can. This may not sound appetizing to 99% of you. While rustling and bustling during this busy season, here are a few things that we can bring to your attention.

While traveling, be sure you take the steps to prepare your home. Do you live in a busy neighborhood? Are your neighbors friendly enough to keep an eye out for you? Make sure if you have packages arriving that someone can retrieve those for you, the last thing you need is your Amazon or Nordstrom package on your porch for a week and a half. Much less someone who is not so friendly to take your package and extend the favor into taking all valuables from your home. Keep a car in the driveway, its best to make it look like nothing new is going on.

When leaving town, DO NOT post on social media. This is like posting a “FREE LIQUIDATION SALE AND ALL ITEMS ARE FREE,” on your lawn. If you have someone housesitting or live in a gated community you may have a little more security, but anything can happen if the opportunity is given.

We understand that summer months the heat is super uncomfortable for those who don’t have air conditioning. Sometimes the best way to cool down your house is to have windows open all day and all night. Take certain steps to make or place dowels in the window track to keep windows from sliding all the way open for easy bodily access. Fans are great, but not if they are the high industrial fans from the 60’s, 70’s. Check cords and make sure wiring isn’t exposed, this could lead to a potential electrical spark that could result in a major fire damage. Whatever you do, do NOT use a power strip, these are not made to handle that kind of electrical output.

Here in the Northwest, Summer time is a great time to get to know your neighbors and explore the beauty of our surroundings. I have two little girls and when we drive to new places I try to make sure we always have a first aid kit in the car and a mini one in my bag. I try to take a few plastic bags along as well for a make shift trash bag and in case of the rare stomach ache, if you know what I mean? Also, hydrate, hydrate, hydrate. The heat is not new, but its easily forgotten how it can sneak up on us and make us dehydrated. And don’t forget to apply your choice of sunblock if out in the sun for an extended time.

Help us help you avoid the above helpful hints. Take care and stay cool. Enjoy what’s left of the summer and all it has to offer us. Remember here at SERVPRO of Gig Harbor/N. Tacoma we are always striving to hit our motto, Like it Never Even Happened.

Biohazard Clean up

5/7/2018 (Permalink)

We get an occasional biohazard call: homicide, suicide, unexpected death, animal infestations or medical accident. Biohazards must be handled correctly and professionally. Bloodborne pathogens can be dangerous, and we handle these situations with the most discrete and delicate of manner. We have special certifications and training for these unfortunate events. Statistics show that 1 out of 24 people have Hepatitis B, Hepatitis C or HIV. Depending on the environment our biohazard is in, these diseases can survive up to 16 days in the effected person. It’s not something we enjoy doing but we are proficient and courteous to our customers during this difficult time. Our protocol for this Is the following:

Call: we get your call and send a certified technician to the site within one hour depending on your location. Our technicians are professionally trained and are also empathetic to the type of situation we could be working with.

Evaluation: our tech(s) evaluate the extent of this damage. Our techs wear special bio uniforms and respirators. This is to protect them from any kind of disease that could spread while cleaning. As mentioned above these diseases can survive up to 16 days in certain biohazard environments. Exposure can happen with any kind of open skin, scrape or wound, sharp fragments that may puncture while cleaning, inhalation, or potential splatter resulting in exposure through the nose, eyes or mouth.

Restoration: restoration to floors are much like a water damage. Carpet is pulled away and the sub floor is treated and sealed. Carpet padding is replaced and the carpet itself is cleaned on the underside and top. Any kind of dry wall exposure is cleaned and sealed. Depending on the situation some drywall may need to be replaced all together. Each damage is unique and requires special care and evaluation.

To perform biohazard cleanups its highly recommended that the professional you have cleaning is OSHA certified. What is OSHA?

O- Occupational

S- Safety

H- Hazard

A- Association

Rest assured that our techs are OSHA (Occupational Safety and Hazard Association) certified and trained. Anyone who is not OSHA certified, is fined heavily. When looking for a company it’s important to know if they are certified and aware of the OSHA requirements. We take all the extra steps needed to qualify for this certification.

As mentioned above, not all biohazards are human related. Animal infestations are more common than you would think. Rats, squirrels, otters, birds, etc. Pests are not hygienically clean, they carry many diseases. Rats alone can directly transmit the following: Hantavirus Pulmonary Syndrome, Hemorrhagic Fever with Renal Syndrome, Lassa Fever, Leptospirosis, Lymphocytic Chorio-meningitis (LCM), Omsk Hemorrhagic Fever, Plague, Rat-Bite Fever, Salmonellosis, South American Arenaviruses (Argentine hemorrhagic fever, Bolivian hemorrhagic fever, Sabia-associated hemorrhagic fever, Venezuelan hemorrhagic fever), and Tularemia. That is just rats alone, not including the other above-mentioned animals.

If in doubt, let a professional check it out. Our professionally trained and certified techs take care of it all for you. Let us save you the headache and stress. Here at SERVPRO of Gig Harbor/N. Tacoma we are happy to help and make your biohazard “Like it never even happened.”

Call us today @ (253)851-6711

Spring Fever and Easter Sunday

3/26/2018 (Permalink)

Spring is finally in the air, with the recent Groundhogs day news of 6 more ongoing weeks of winter. We are finally anticipating more sunshine, flowers, new life and a light at the end of our cloudy and endless rainy tunnel.

Here in the PNW we have 9 months of brutal weather and it can dampen ones spirit. Spring gives us that small reprieve of what's to come. It also helps us gear up for Summer: family vacations, constant activity, outdoor projects, etc.

With that said, Spring is a great time to assess your outside perimeter and observe projects that can be done before the hustle and bustle of Summer and before Autumn and Fall months. Its a great way to stay on top of your house but also see how you can prepare and avoid those nasty disasters and damages that are an everyday threat in Winter months.

Here at SERVPRO Gig Harbor/N. Tacoma we want you to be proactive not in a pickle.

Take time to enjoy the sun and warmth as it fast approaches us. 

Our sweet little harbor is starting to ramp up in their community activities. Mark your calendars for the Maritime Festival the 1st Saturday of June. Where you can enjoy our one and only parade purely devoted to Pirates and harbor spirit. That same weekend also kicks off our Trolley system. 

Relay for Life is approaching May 5th in our Uptown shopping center in Gig Harbor.  

This coming weekend is Easter weekend, the official kick off to Spring. If you are looking for a place of worship this Sunday simply search Easter Services for the city in which you plan to attend. Some larger churches try to get a RSVP to account for larger services. We would also suggest showing up 10-15 minutes early for parking and getting situated for Sunday school.

Here at SERVPRO of Gig Harbor/N. Tacoma we hope you enjoy what's to come in your sunny future. Leaving these winter months in our dust and treating them "Like it never even happened."

Odors and how to conquer them

2/12/2018 (Permalink)

Here at SERVPRO Gig Harbor/N. Tacoma we help conquer some of the most difficult challenges. Such as: fire damage, water damage, mold remediation, bio hazard clean ups, etc. In these circumstances odors can be an obstacle that is the last Hertel to jump.

Odors: An odor can be caused by one or more volatilized chemical compounds, generally at a very low concentration.

Here are some examples of odors that we as a company run into on a weekly basis: smoke damage, mold or mildew, animal urine, biohazards, nicotine, and rodent/animal infestation odors. We have seen it all and worked with it all. As professionals we have the knowledge, equipment and trained staff to tackle your smelliest of odors.

Smoke odor: When it comes to smoke damages, soap and water won’t always do the trick. Furniture has pores and odors basically attach themselves within these pores. Here in our facility, we have an Ozone room which allows us to place furniture or household products within, the room is heated up to trigger the pores to open. The oxygen molecule breaks off and attached to the odor, this then dissipates the odor.

Water/Mildew odor: Have you ever forgot about your laundry in the washer for a few days? When you finally remembered you dread opening that door to the musty smell you encounter. Imagine that same smell and amplify it times 50. Concentrated mildew odor will breach into fabrics and other porous surfaces, which makes it hard to remove successfully. Our plan of action for odor removal varies by the material that we are trying to remove. For fabrics like couches and chairs we upholstery clean with a hot water extraction and a sanitizer. Things like raw wood if not directly affected by mold can be scrubbed down with soapy water and ozone. If it were affected it can still be scrubbed but it would need an additional environmental coating.

Animal urine: Oh, the joys of being a pet owner sometimes. Pets are great to have but let’s face it, they are not perfect and will have an occasional accident at some point. Cats and dogs have ammonia in their urine, this can discolor to the surface effected but can also seep into pores of concrete, wood floors, subfloor and its super difficult to get rid of. If drywall were sprayed by said pet, it can be sealed with a primer and painted to seal odors in. Carpet, if your pet has a favorite spot on the carpet, the carpet can be pulled back, the pad removed and seal the urine in the sub floor with a primer to lock in the odor. After the pad is replaced the carpet should be steam cleaned on the front and back to ensure that the urine is removed.

Nicotine: Nicotine odors are extremely hard to get rid of. Affected dry wall needs to be sealed and painted. In light nicotine circumstances the carpet can potentially be saved, remove the pad because it absorbs the odor and steam clean the carpet. Plastic items retain smell, so they should be replaced. Cabinetry can be cleaned and ozoned. If these steps have been completed, and odor remains then removal of the attic insulation should be disposed of.

Odors are a part of our everyday life, not all are bad and not all are good. It is important to know the process of removing them from the above. If you have any questions or concerns of an affected area, give us a call. Our employees are knowledgeable and helpful. We want those odors to be “Like it never even happened.”