Recent Posts

Commercial Building- Vandalism clean up

5/12/2021 (Permalink)

Graffiti- our team can come in and remove unwanted painting with a few process options. When we come to evaluate and bid it will give us a better idea of the technique to use. We can also do touch up paint to cover up completely.

Clean up- broken glass, blood clean up. If your public bathroom/office is to experience the unwanted break in with glass we can clean that up. If the intruders leave a trail of blood, we can clean that up. Our employees are trained in the areas of biohazard clean up.

Transient/homeless camp clean up- we can remove what has been left behind in circumstances like this. This also includes any drug paraphernalia clean up that may be required.

Biohazard- some bathrooms are not left the way you would like. Here at SERVPRO we have had calls of bathrooms needing clean up from customers leaving behind a not so clean bathroom. This includes urination, fecal and blood clean up.

Being a commercial building owner or manager is not easy and it has its surprises. At SERVPRO very little surprises us and what may be surprising to you is something we handle daily. We are trained and ready to help get your commercial building back in operation. We know and understand how important it is to keep your business operating without as little interruption as possible.

Give our team a call, we can provide you with a service agreement to help speed your surprises to a quick response on our end. Call SERVPRO today!

Commercial office prep

5/5/2021 (Permalink)

Did you know SERVPRO can help with commercial buildings? That’s right, if you have multiple tenants and have turn over when it comes to their occupation within the building, we can help you out.

Whether you are a commercial building owner or a property manager we can help assist you when it comes to that endless, tedious list of ‘to do’s’ when you need to get a new occupant in.

We schedule our technicians to help with any of the following:

  • Carpet cleanings- we know that tenants have heavy foot traffic within the office. We do our absolute best to remove those pesky trail stains or rough spills plaguing you with their memory. Leaving your office smelling fresh and clean for you new tenants to move into.
  • General cleaning- our crew can come in and clean floor to ceiling. Windows outside and inside, flooring carpet or linoleum, vinyl, bathrooms, and kitchen.
  • Putty holes- have your tenants made their office their home with window hangings? We can fill those holes with putty, spray drywall, sand and touch up the area with paint.
  • Touch up paint- we can slap a fresh wall of paint for you and give your office a nice clean feeling.

On top of all these improvements we can help assist with-we specialize in vandalism clean up and making those unwanted situations "Like it never even happened."

Our friendly customer service specialist are here to help you through getting your office building ready to go without having to kill too much time.

Call our office today and schedule your evaluation today!

Hurricane Preparedness Week

5/4/2021 (Permalink)

No matter what state you live in, there is bound to be a type of disaster to hit you. Weather is so unpredictable that we never know what to expect until we are in the thick of that situation.

Here at SERVPRO of Gig Harbor/North Tacoma and SERVPRO of Mason County, we believe in providing all the needed information to you in hopes it helps in disastrous circumstances.

Next week, May 10-14 is Hurricane Preparedness Week. Our social media accounts will be giving you some tips on how to prepare for a storm in your area. Here on this blog, you get early access to that information.

  • Have an emergency plan for you and your family.
    • Have a family meeting and select a safe meet up place within your home.
    • Discuss a safe place in your neighborhood to meet at.
    • Have a safe meet up someplace outside of your neighborhood.
  • Have an emergency kit
    • Have a kit for the following places:
      • Work
      • Car
      • In home
    • What should it include:
      • Water
      • Non-perishable foods
      • Blanket
      • Boots
      • Flashlight
      • Batteries
      • First Aid kit
    • Review your insurance
      • Look at your policies
      • What is covered? What isn’t?
      • Is flood insurance available?
    • Evacuation Plan
      • Plan a route and have an alternate route planned too
      • Prepare for IF you need to drive for hundreds of miles
      • Possibly keep extra gas on hand

These are just some things to think about. Put together your list today. Its always better to be more prepared than not prepared at all.

Why SERVPRO Excels

4/29/2021 (Permalink)

With the large network of individually owned and operated franchises, comes a net work of amazing professionals to help each one exceeds.

Our headquarters office in Gallatin Tennessee provides a wide spectrum of qualified individuals to help each owner navigate the SERVPRO system.

From social media optimization to equipment specialist, you name it and SERVPRO has it.

One really cool area we have specialist in is the document restoration sector. This team works together on freezing damaged documents before further damage or deterioration. They can also take documents and digitize them onto a disc to delete clutter of documents needed longer that one to two years.

In order to provide successful treatments and products that complete a job, SERVPRO has their own chemist. He works hard to make SERVPRO products unique and effective. SERVPRO has specific products you cannot buy at your local store. Our employees undergo training and certification to learn how to effectively use our custom products along with our powerful equipment.

Our social media support is consistently learning how to get the best organic searches on your search engines. They provide us with the needed content to come up consistently on the number one spot on organic web searches. They make it easy for each franchise to achieve this.

SERVPRO has over 1200 franchise locations throughout America and Canada. We are nationally and internationally equipped to handle your disaster. Any time, day or night, no damage is too big or too small for the restoration specialist- SERVPRO.

Storm preparedness

4/28/2021 (Permalink)

Here are some ways to prepare your home and your family for storm emergencies.

Here at SERVPRO of Gig Harbor/North Tacoma we are pro preparedness. We provide a complementary service for businesses and homes called the Emergency Ready Profile to help you locate your water, gas, and electrical shut offs. It is a free app you can look for on your app store.

This app is useful for commercial properties AND homeowners.

When a winter storm is approaching, we recommend heading to the grocery store and stocking up on some food for your home, perishable, and nonperishable.  Do not forget water, water for toilets, dishes, hydration, etc.

Invest in flashlights and or lanterns. Place them strategically throughout your home in case you lose power any time of the day. Do you have a crank radio? Crank radios provide a way of hearing emergency broadcast alerts and staying in the know when things seem a little unknown.

Walk the perimeter of your home and check your trees and make sure there are not any branches that could potentially fall onto your roof.

Do you have a generator? Make sure you have fuel on hand to power it. There are also electrical generators you can invest in. We recommend doing your research and find the best fit for you and your house.

If you are looking for more ways to prepare your home and family for a potential storm, call our office today and we are happy to help you avoid a potential disaster or damage. Our friendly office staff is ready to help!

Wildfires and how they begin

4/27/2021 (Permalink)

It's currently April and we have had some amazing weather to preview for what will hopefully be an even better summer. When I have conversations about the line of work we are in, water and fire restoration business, the typical response especially in the warmer/dryer months is- “You must be slow in this weather.”

On the contrary quite a few fires happen in the dryer months. In fact, eastern Washington state has frequent wildfires. When we have “no burn” warnings it really is for our best interest. The triggers for fires do not have to be exceptionally large at all to cause a massive wildfire.  

Some typical causes of wildfires are and are not limited to campfires, cigarettes, and lightning.

Campfires- it is best to douse your fire with lots of water to ensure there is no chance of the fire being relit. I learned at a young age at the beach that sand serves as an insulator. Huntington Beach has several pits for firepits and bonfires. A friend of mine was running through one and got a 2nd degree burn on one of her toes from cinders still being insulated within that pit.

Cigarettes- like matches, cigarettes should be run underwater to ensure no fire starts from not being put out properly. Cigarettes when thrown out of a car window do not always land on the pavement to be run over by a tire. When you look at the side of a road there is typically dry grass or weeds. The cigarette lights and these dry weeds or grass feed the fire as it spreads.

Lightning- when lightning strikes it can cause fire, in homes, fields, forests, etc.

We have all seen the damages wildfires can cause. Here at SERVPRO of Gig Harbor/North Tacoma we specialize in fire restoration and want to help you prevent losing what means the most to you.

Homeowner's and insurance policies

4/26/2021 (Permalink)

It is important to know as a policy holder what you can and cannot do. What do I mean by that?

As business owners we have friends and neighbors, and we like to be able to help them. We do not typically like to see a van from our competitors in our neighbor’s driveway.

When I speak with neighbors or friends on how the process is going, typically the other brand is doing a good job, and that is great. Our main priority is to help those in need, and we are glad to hear when someone we know is being taken care of. However, as a homeowner you need to know what you can say to your insurance company.

We live in a newer suburban neighborhood and the builders have a contract with SERVPRO, this is great, but it is not our SERVPRO. It is a SERVPRO 40 minutes away, not ours (2 minutes away), when I speak with our neighbors about calling our office the answer is “I can’t. our Builder says we have to use this SERVPRO”

Same thing with insurance companies, agents or adjusters will say “you have to” or you are “recommended to” use a specific company.

But here is the truth, You are the owner, You pay the bills. You have every right to select who you want coming into your home and performing work. In the end you can have the final say. Insurance companies don’t want to loose your business.

We trust you have a good working relationship with your insurance agent, but if this is not the case know that you are the one paying the bills, you are the one living in the house, and you are the one who has people coming into the house to perform the work.

If you have any questions related to this topic, you can call your insurance agent or our office at 253-851-6711. Whether you choose SERVPRO or another company, the important thing to remember is you have the choice.

Why SERVPRO 24hrs., 365 days is the right choice

4/21/2021 (Permalink)

Here at SERVPRO of Gig Harbor/North Tacoma and SERVPRO Mason County, our trained professionals are on call all year long. Our office hours are Monday through Friday 8:30-4:30pm, any time before that time or after we have our technicians on a rotation weekly to answer phones after normal operating office hours.

In our line of work: water, fire, mold, and other various damages/disasters do not carve out time to happen during “business hours.” No, unexpected damages/disasters happen, guess what? Unexpectedly! When you are on vacation, during the holidays, your house is on the market, family coming into town, etc. That’s right, I can’t tell you how many times we hear of damages happening when you don’t want it.

Who wants to have their home turned upside down? Said no one, ever.

But what better company to call than experienced SERVPRO? Your out of the ordinary damage, is our ordinary. There is very little we have yet to see, and our employees are suited to help customers through their process. No matter the time of day, season or year we are well versed in water, fire, mold, biohazard damages and help put you, the customer, at ease with our capabilities.

Cleaning is also under that umbrella. Running a business and have a vandalism? COVID positive employee? Our staff can clean vandalism, carpets, upholstery, sanitize as soon as we get the call. Call our office today and ask about our Service Agreements. Here at SERVPRO of Gig Harbor/North Tacoma, and SERVPRO Mason County we are ready and equipped to be there to help you in your time of need.

PNW Windstorms

4/21/2021 (Permalink)

Windstorms in the Pacific Northwest (PNW) happen typically in our fall and winter months. I remember one year the winds were so bad they knocked down several trees which caused power outages throughout our city.

In our neighborhood we lost power for more than five days. It's amazing how much we rely on and take for granted our power. The basic switching the lights on and off, turning the heater on, and one of my favorites the refrigerator! After 3 days it gets a little scary trying not to open your doors to keep the cooler temperatures from escaping. Our family tends to keep two freezers to store extra meat and other food, when your meat thaws and goes bad before you can make it and eat it is a big inconvenience.

In Washington state our power lines are not able to withstand strong winds like the Santa Ana winds in Southern California. If you think about it, palm trees do not fall over from the winds like our pine trees up here. When we have multiple outages and problems throughout the state, California electricians will travel up here to help us get back up and running. Thank goodness for that.

Our recommendation for you is to prepare for potential outages when wind is on the forecast. Here are some tips:

  • Be sure flashlights or lanterns have fresh batteries
  • Make sure flashlights are in accessible places
  • Keep some nonperishables on hand such as: emergency food and water
  • Invest in a generator
  • Or if your campers use a propane stove (outside!)
  • Keep extra blankets on hand if the weather is colder

We hope these tips are helpful in a windstorm pinch. Call our office if you have any questions or windstorm damage you need assistance with 253-851-6711.

Leak detectors and water damages

4/15/2021 (Permalink)

SERVPRO gets many phone calls from potential customers asking us to help locate a leak. Occasionally we will get calls for restoration help, but the water source has not been stopped or located.

When a customer or potential customer calls our line, you can expect us to ask a lot of questions. Our office staff needs to ask a number of questions to get ears on the damage before we can place our eyes on the damage.

When a water damage occurs due to outside water from storm rains, we cannot always come out and begin mitigation work immediately. We can arrive and extract, but the outside source/water needs to be stopped. This will make sure we are not repairing damage with an ongoing leak. Otherwise, it would be similar to a hamster on a wheel- running in circles and getting nowhere, we could be doing a lot/damage to your home when it could be minimal if the source is located.

Here at SERVPRO of Gig Harbor/North Tacoma and SERVPRO Mason County, our goal is to get all the needed information from you, the customer to prepare us for the remediation portion of the job.

If a leak is potentially coming from your roof, we recommend Scott Larson Roofing a local roofer. This would be to tarp your roof temporarily until the source can be tracked down.

Sometimes leaks are coming from indoor plumbing, recently we had a customer who called a plumber to stop a leak. The plumber charged this customer $400, and the leak was not stopped.

In leak circumstances we recommend calling a leak detector. The trained professionals can look for and locate where water is coming from. Their fees are reasonable, and they are typically available the same day.

Have more questions in regard to leak locating? Call our office today at 253-851-6711