Leak detectors and water damages

4/7/2021 (Permalink)

SERVPRO gets many phone calls from potential customers asking us to help locate a leak. Occasionally we will get calls for restoration help, but the water source has not been stopped or located.

When a customer or potential customer calls our line, you can expect us to ask a lot of questions. Our office staff needs to ask a number of questions to get ears on the damage before we can place our eyes on the damage.

When a water damage occurs due to outside water from storm rains, we cannot always come out and begin mitigation work immediately. We can arrive and extract, but the outside source/water needs to be stopped. This will make sure we are not repairing damage with an ongoing leak. Otherwise, it would be similar to a hamster on a wheel- running in circles and getting nowhere, we could be doing a lot/damage to your home when it could be minimal if the source is located.

Here at SERVPRO of Gig Harbor/North Tacoma and SERVPRO Mason County, our goal is to get all the needed information from you, the customer to prepare us for the remediation portion of the job.

If a leak is potentially coming from your roof, we recommend Scott Larson Roofing a local roofer. This would be to tarp your roof temporarily until the source can be tracked down.

Sometimes leaks are coming from indoor plumbing, recently we had a customer who called a plumber to stop a leak. The plumber charged this customer $400, and the leak was not stopped.

In leak circumstances we recommend calling a leak detector. The trained professionals can look for and locate where water is coming from. Their fees are reasonable, and they are typically available the same day.

Have more questions in regard to leak locating? Call our office today at 253-851-6711