Recent Water Damage Posts

Raining indoors, a water damage.

8/7/2018 (Permalink)

We moved from a “fixer upper” into a new development home back in 2016. We had lived in our sweet home for about ten years and needed a little more space. Two kids later we discovered how quickly you can outgrow a space. We fell in love with a model home in a new development in our city. We couldn’t wait to move in. A brand-new home, this was a first for us and we were eagerly anticipating a smaller yard with less up keep, and “new” everything that wouldn’t need a ton of consistent attention.

The first two weeks were bliss, until our first bubble bath in our master bathroom. Heating the water was a little different from our last home and it took a little getting used to. So much so, that we filled the tub and added more hot water to the tub, relying on the drain to release the excess water. While this is happening, I noticed my husband was yelling- not his typical trait. I left the bathroom to hear better what the commotion was about, and as it turned out the kitchen ceiling was raining! He was yelling to tell me to stop filling the tub. I was confused, how was the water coming from our bathroom tub to the kitchen?

As it turns out, when the tub was installed they forgot to caulk the drain. It was somehow overlooked, and it caused this large water loss in the first two weeks of being in our brand-new home. Our kitchen floor had buckled rapidly, the water effected the base boards and drywall all within an hour or so. Thankfully under our year warrantee it was fixed but that too came with its ups and downs.

As a business owner of a water restoration company and a homeowner with a water damage, it was not a smooth sailing process to get our kitchen back to new. Keep in mind this all happened as we were expecting to have a holiday company party within the month. The holidays were in full swing and we all know that added confusion that can add to daily life in general. The replacement floor was replaced by someone who is color blind and installed the wrong color flooring. The dry wall was uneven and didn’t get painted until much, much later. It was a nightmare.

I could empathize and relate with customers who have not had the smoothest experience with our services. Hiccups happen, and it taught me to understand that some things are not in my control. Here at SERVPRO of Gig Harbor/N. Tacoma we do our best to perform in high standards and quality. We also understand that this may not be what a customer expects, but we also will work until we fix what is wrong to ensure the customers upmost satisfaction. Our managers and techs work closely to communicate the process and time length expected to perform our job. Our goal is your happiness and to truly make sure your damage is “Like it never even happened.”

Supply Lines and general information on them

8/21/2017 (Permalink)

Okay, I know what you're thinking. Mold and now Supply Lines? Where's the snooze button? BUT, here at SERVPRO of Gig Harbor and North Tacoma we want to help educate you on the basics before you have a catastrophe on your hands. So here is some general Supply Line information in a Q and A format....ready? Set, go!

What is a Supply Line?
A supply line is a main water way from the plumbing in your wall into your faucet.

Where can you find a Supply Line?
Sinks, dishwasher, washer (clothing), toilet, refrigerator and hot water tanks.

Supply Line materials (made out of):
*Metal braided
*Plastic
*Rubber
*Copper

Here's what you can do and what you should know about your Supply Lines:
*Hot water tanks- look for rust and leakage
*Plastic Supply Lines- are not durable and crack with age
*IMPORTANT- make sure your braided metal Supply Line does not have plastic in the middle of it.

Supply Lines should be checked once a year and replaced every 3-5 years.

What happens when a Supply Line breaks:
Basically what happens or what this means, a burst pipe with full water pressure spilling out into the area it is in.

Supply Lines are super easy to replace- connected to a supply line you'll find an angle stop and that will turn off the water for only that supply line, you screw off the existing supply line and screw on the new one. Easy peasy, right?
New Supply Lines cost about $20 give or take. 

Are you reading this blog post a little late? Are you currently dealing with a broken Supply Line, which is causing a water damage as we speak?
We are so sorry to hear this, give us a call and we can get you back in your daily routine. SERVPRO of Gig Harbor/North Tacoma is here 24/7, 365 days a year for your reassurance. We go above and beyond to make these messy situations "Like it never even happened."